Shipping

Shipping is available through Canada Post to Canadian, American, and international addresses. Shipments to USA addresses initiated by Canada Post will be delivered through USPS. Shipments to international addresses initiated by Canada Post will be delivered by your local postal service. We ship orders within 3 business days unless otherwise noted in the item descriptions although we aim for same day shipping. Estimated time of delivery does not include this processing time. All additional expenses that may be applicable due to border crossing (including duty and taxes) after the order has been shipped will be the responsibility of the buyer. If you have any further questions, please email us at info@canadasrockshop.ca.

Terms & Conditions

Photos of items – Crystals and minerals are unique items so no two are the same. Photos of most items on this web site are the exact item you will receive unless noted otherwise. Please take note if the item states it is just a general photo.

Returns – Full refund or replacement will be given in the case of damage during shipping. Please submit photo with your request. In all other cases a 15% restocking fee will apply. Return shipping is the customer’s responsibility. Return requests must be submitted to info@canadasrockshop.ca within 2 (two) business days of receiving order. Please include order ID and the reason for return.

Privacy Policy


What information do we collect?

We collect information from you when you register on our site or place an order.

When ordering or registering on our site, as appropriate, you will be asked to enter your: name, e-mail address, mailing address and phone number.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates regarding products and services provided by our company.

Note: If at any time you would like to unsubscribe from receiving future emails, you can do that by changing the Newsletter setting in your account.

Payment processing

The actual payment processing is done through Bambora; your credit card information is not collected or stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our web site privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contact info

Should you have any questions reagding privacy policy please email us info@canadasrockshop.ca.