Ruby Zoisite

Exchanges and returns are accepted so long as all criteria for eligibility are met. If you would like to request an exchange or return, please contact us through email at info@canadasrockshop.com and we will be happy to assist you.

Exchange and return criteria:

1. You must contact us to request an exchange within 10 days of delivery. After the 10 days has passed, we will no longer accept items for exchange or return.
2. We require an explanation in your email as to why you would like an exchange or return and a photograph of the item(s).
3. Items must be shipped back to us with tracked shipping. If you would like an exchange, you are responsible for the shipping costs when the item is shipped back to us, but we will cover the shipping costs for delivering the new item(s) back to you. In the case of a return, you are 100% responsible for all shipping costs.
4. Items shipped back to us must be sent in the condition that they arrived to you in, including with their original tags on and in unused condition.

Please note, our rings come in many unique varieties, and so we cannot always guarantee that the exchanged item will be a 100% replica of the original item, however, we will work with you to find a suitable replacement.

If you would like to request a refund, you must contact us by email at info@canadasrockshop.com within 10 days of the item(s) being delivered to you. We require an explanation for why you would like to request a refund, photographs of the item(s), and for the item(s) to be shipped back to us with tracking in the condition they arrived to you in (unused and with the tags attached). You will be responsible for all shipping costs for a refund.

Refunds may be issued fully or partially at our discretion. Reasons for a refund may include that the item(s) are delivered to you in defective or damaged condition. If the item(s) you would like to request a refund for are delivered back to us in the condition they originally arrived to you in (unused condition with the tags still on), you may be eligible for a full refund.

Shipping is available through Canada Post to Canadian, American, and international addresses. Shipments to USA addresses initiated by Canada Post will be delivered through USPS. Shipments to international addresses initiated by Canada Post will be delivered by your local postal service. We ship orders within 3 business days unless otherwise noted in the item descriptions although we aim for same day shipping. Estimated time of delivery does not include this processing time. All additional expenses that may be applicable due to border crossing (including duty and taxes) after the order has been shipped will be the responsibility of the buyer. If you have any further questions, please email us at info@canadasrockshop.com.